Stage 04 · Customer Lifecycle
Offers that feel made for the customer, because they are
Contract, usage and purchase data become individual offer videos: the right upgrade, the sensible add-on, the successor model at the end of the term, the nudge for inactive customers. Relevance instead of scattergun, and measurably more conversions.
- GDPR-compliant
- Hosted in Germany
- Rendered in seconds
Alex Miller, your upgrade is ready
Sample video from the project for Vodafone
Based on your data usage: the right plan, your price advantage, one click to confirm.
Typical use cases
Where these videos work
Tariff and bandwidth upgrades based on real usage data
Cross-selling: landline to mobile, add-on insurance to the policy, accessories to the product
End of lease or contract: the successor model with the customer’s known preferences
Reactivating inactive customers and rebooking in travel
Push-to-close after an offer, configuration or consultation: with a personal discount code
Data points
What makes the video personal
Examples from this stage. You decide which variables flow into the video; only those are processed, rule-based and without AI access.
How we protect this data- data usage
- contract term
- tariff
- purchase history
- shopping cart
- last booking
- successor product
- price advantage
How it works
Three steps to your campaign
- 1
Offer logic
Which data leads to which offer? We translate your campaign rules into scene logic.
- 2
Dynamic scenes
Prices, products, images, voice-over and calls to action are assembled per customer.
- 3
Measure conversion
Clicks, conversions and revenue contribution can be evaluated per campaign: without cookie tracking.
Connected via HTTPS API, webhook or CSV, compatible with Salesforce, HubSpot, SAP and Microsoft Dynamics. Integration details
Results
Numbers from real campaigns
Case studies
Projects in this stage
Vodafone Video
“Together we can”: dynamic Video campaign
Vodafone Video
Dynamic Upselling Video Campaign
Robinson Clubs Video
Customer reactivation video
Onlineprinters Video
Reactivation video for existing customers
Mercedes-Benz Video
Personalized onboarding video
ERGO Video
Personalized product film retirement provision
FAQ
Frequently asked questions about this stage
How does our contract data get into the video?
Via HTTPS API (JSON), webhook or CSV batch. You only hand over the variables that appear in the film. Processing is purpose-bound in German data centers.
Can offers be delivered across channels?
Yes, email, app, customer portal, landing page or messenger. The video is provided as MP4 with a preview image and delivered via signed, expiring links.
Ready for videos that reach every customer personally?
Create your own personalized video in 60 seconds or book a strategy call with our team. No obligation, no preparation needed.