Solutions
Personalized video across the entire customer lifecycle
Personalized videos meet every customer personally, at every point of the relationship. Six stages, six solutions, one engine: from first contact via onboarding, loyalty and upselling to service and employees.
Customer acquisition
Dynamic video ads, participation campaigns, lead videos
- Dynamic video ads with geo, interest and weather targeting on Meta, YouTube and programmatic
- Participation campaigns where users become the lead character and share the film
- Personalized offer video after an inquiry, configuration or sales conversation (push-to-close)
+54 % shop sales for Zalando #whereveryouare: EuroEffie Gold
Learn moreOnboarding & welcome
Welcome new customers personally, explain products
- Welcome video after signing: insurance, energy, telecommunications, banking
- Pre-arrival video before a hotel, park or restaurant visit
- Vehicle handover video with date, branch and contact person
−23 % immediate cancellations at Allianz after a personalized welcome video
Learn moreLoyalty & retention
Birthday, anniversary, seasonal greetings, loyalty status
- Birthday videos with a voucher trigger in email or WhatsApp
- Seasonal greetings for Christmas, Easter or New Year: shareable with friends
- Anniversary videos: one year with your car, ten years as a customer, 75 years of the brand
54 % open rate and 95% completion: Vodafone birthday videos for 20 million customers
Learn moreUpselling & cross-selling
Individual offers from contract and usage data
- Tariff and bandwidth upgrades based on real usage data
- Cross-selling: landline to mobile, add-on insurance to the policy, accessories to the product
- End of lease or contract: the successor model with the customer’s known preferences
6,5 Mio. individual offer videos in one campaign: Vodafone “Together we can”
Learn moreService & explainer videos
Invoices, contracts and processes explained personally
- First-invoice video for utilities and telecommunications
- Insurance cover and benefits explained clearly: per policy
- Status updates on delivery, claims, applications or appointments
95 % of recipients watch personalized explainer videos to the end, and therefore see the call to action
Learn moreRecruiting & employees
Employer branding, onboarding, video generators for teams
- Recruiting videos that address candidates by name and show their future role
- Onboarding films for new employees: with team, location and contact persons
- Video generators that let locations, branches and sales partners create brand films themselves
500.000 craft businesses with their own personalized image film: Handwerk.de
Learn moreWhat can be personalized
Texts, images, scenes, voices, offers, and complete scene logic
Our platform uses existing first-party data such as name, purchase history, loyalty status, location, products or interests to create individual video experiences.
- first name
- salutation
- city
- product / tariff
- price & offer
- purchase history
- loyalty status
- contract data
- vehicle from the configurator
- contact person
- branch & opening hours
- appointment
- voucher code
- voice-over
- visual world
- call to action
- language
- format 16:9 · 1:1 · 4:5 · 9:16
Technology
The right technology for every solution
Ready for videos that reach every customer personally?
Create your own personalized video in 60 seconds or book a strategy call with our team. No obligation, no preparation needed.