Frequently asked questions about personalized video

We create personalized and hyper-personalized videos in real time, on brand, data-driven and fully automated. Use cases: CRM journeys, onboarding, loyalty, upselling, service explainer videos, dynamic video ads, events and self-service video generators.

Variables such as name, product, price or location are injected into a template. Our engine renders in real time and instantly returns a playable MP4 URL with a thumbnail. CDN and caching ensure fast delivery.

Usually seconds per video, depending on length and complexity. For peak loads we scale horizontally and offer prioritized queues and optional SLAs.

Yes. You can generate your own sample video right away. For a PoC we provide sample templates, payloads and test links.

On the market since 2010, more than 300 projects, Effie-winning, and our own render engine in German data centers. AI hyper-personalization with control: reproducible, GDPR-compliant, without AI access to personal data.

Awareness and dynamic ads, purchase intent and checkout assist, onboarding and welcome, cross- and upselling, repurchase, referrals, service explainer films, event personalization, B2B sales and video generators for locations and teams.

HTTPS API (JSON), webhooks/callbacks (optionally with HMAC signature or mTLS), CSV/batch imports. Compatible with common CRM and CDP systems, email providers, marketing automation, shops and apps, e.g. Salesforce, HubSpot, SAP and Microsoft Dynamics.

A minimal request contains the project ID and the variables to personalize:

{
  "project_id": "abcd1234",
  "firstname": "Ben"
}

Callbacks are sent via HTTPS, optionally signed.

MP4 (H.264) in 16:9, 1:1, 4:5 or 9:16 up to 1080p; optionally 4K, H.265, WebM and animated snippets (GIF/loop). Social specs for Reels, Stories and Shorts including OG preview and thumbnails.

Yes. Multilingual content, dynamic text replacement and AI voice-over or fixed voice talent. Volume and mastering are standardized in the template.

Via a high-performance CDN with optionally signed, expiring links. Optional geo control, download blocking and tracking parameters (UTM, OG tags).

Yes. We support delivery via your infrastructure or host in our GDPR-compliant data centers.

You immediately receive a callback with an error code and description. Failed jobs can be restarted automatically or reworked manually.

Yes. Processing exclusively in German data centers, data processing agreement (DPA) including TOMs, no third-country transfer without a legal basis.

No. Personal data is processed exclusively by our own rule-based render engine. AI services generate creative building blocks in advance (voices, visuals, text variants), without reference to individual persons.

Yes. We provide a DPA including TOMs, sub-processor list and data protection concept, adaptable to your compliance department.

Only the variables to be personalized (e.g. first name, product, location). Processing is purpose-bound, logged and documented, with clear deletion periods.

Transport encryption (TLS 1.3), encryption at rest, access restrictions, role-based permissions, logging and automatic deletion as agreed.

As agreed: immediate deletion after delivery or automatic periods (e.g. 30 or 90 days). Deletion logs and evidence are available on request.

Template approvals, rights and role model, watermarks, expiring links, rate limits and abuse detection.

In certified German data centers of Hetzner Online GmbH (ISO 27001, Nuremberg/Falkenstein). No cloud systems outside the EU.

We operate all systems ourselves on dedicated hardware. No multi-tenant instances, every customer gets their own environment. Active measures: firewalls, DDoS protection, two-factor authentication, VPN access, backup strategy, disaster recovery plan.

Yes. Our videos can be delivered fully accessible, including closed captions, audio description and an accessible player with keyboard and screen-reader support (WCAG 2.1, BFSG). The obligation has applied since 28 June 2025, we already meet it in full.

Our servers run on 100% green electricity in a carbon-neutral data center. We rely on paperless processes, energy-efficient workflows, resource-saving delivery and automatic data deletion.

Yes. Wonderlandmovies meets ESG criteria in the areas of environment (E), security & compliance (S) and governance (G).

Simple and direct: you work with the managing directors and developers themselves (no call centers, no intermediate layers).

Kick-off → data and variables → template and CI mapping → QA → PoC → rollout. We deliver documentation, payload examples and test links.

Immediately. All legal, technical and organizational prerequisites are prepared: DPA, TOMs, deletion concept and documentation are ready.

Yes. We provide complete evidence: data protection and information security concept, TOM documentation, DPA, deletion concept and training records. We support internal audits with checklists and direct coordination with our data protection officer.

Yes. Business-hours support (optionally 24/7), defined SLAs, monitoring, alerting, error replays and incident processes. Planned maintenance is announced; blue-green deployments and automatic rollbacks ensure availability.

All templates use style tokens (fonts, colors, safe areas) and approved layouts. Approvals follow defined review stages.

Yes. We take over existing films or spots and integrate personalizable areas and special effects, text, audio, image or video excerpt.

Full service from one source: our own film team, creative concept and on-brand production. Alternatively we use your material or advise during production to prepare personalizable areas optimally.

Our creative team advises, based on best practices from more than 300 campaigns, which elements (name, product, location, purchase history, behavioral data), achieve the highest impact for your goals.

Modular: you define approved slots for texts, images or video sequences that are filled dynamically via the API, without developer involvement per version.