First bill explanatory videos

As a special service that significantly reduces the hotline call volume of E.ON Support, E.ON customers now receive their first monthly bill personalized. The dynamic videos distinguish between electricity and gas customers, as well as the "cash" and "direct debit" payment options. The customer is addressed in both a friendly and personal manner and learns simply and precisely how their electricity and gas prices are made up, how the billing process works, and how to use the "My E.ON" customer portal. The personalized explanatory videos are the best way to relieve the burden on E.ON support and inspire customers with relevant services.

Example film "Electricity direct debit

Example film "Natural gas cash payment